Privacy Policy

Last updated: 13 March 2026

At Gifted Box, we are committed to protecting your privacy and handling your personal information carefully and responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us, or use our services through giftedbox.co.uk.

By using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

Gifted Box is an online personalised gift business. Throughout this policy, “we”, “us”, and “our” refer to Gifted Box. “You” and “your” refer to anyone using our website or services.

2. Information We Collect

We may collect the following personal information when you use our website or place an order:

• Your name

• Billing address

• Delivery address

• Email address

• Phone number

• Order details

• Personalisation details you provide for products

• Payment confirmation details

• Any information you include when contacting us

We may also collect certain technical information automatically, such as:

• IP address

• Browser type

• Device information

• Pages viewed on our website

• How you interact with our website

3. How We Collect Your Information

We collect information in the following ways:

• When you place an order

• When you contact us by email or through our website

• When you sign up for emails or marketing

• When you browse our website

• Through cookies and similar technologies

• From trusted third-party providers such as Wix and payment processors

4. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders

• Personalise your products

• Contact you about your order

• Provide customer support

• Arrange delivery

• Process payments

• Improve our website and services

• Send marketing emails or promotions, where you have agreed to receive them

• Prevent fraud or misuse of our website

• Comply with legal and regulatory obligations

5. Personalised Orders

As we sell personalised products, we may collect and use the names, dates, messages or other wording you provide to create your item exactly as requested.

Please make sure all personalisation details are correct before submitting your order.

6. Payments

We do not store your full payment card details ourselves. Payments are processed securely through our payment providers.

These providers may collect and process your payment information in line with their own privacy policies.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

• Help the website function properly

• Remember your preferences

• Understand how visitors use our site

• Improve website performance

• Support marketing and advertising

You can usually control or disable cookies through your browser settings. Please note that blocking cookies may affect how the website works.

8. Sharing Your Information

We only share your personal information when necessary to run our business and provide our services.

This may include:

• Wix, as our website platform provider

• Payment processors

• Delivery and shipping providers

• IT, analytics or website service providers

• Marketing providers, where relevant

• Legal or regulatory authorities where required by law

We do not sell your personal information in the ordinary meaning of the word.

9. Marketing

If you choose to sign up to our marketing, we may send you emails about new products, special offers, seasonal collections or updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.

10. How Long We Keep Your Information

We keep your personal information only for as long as necessary to:

• Fulfil your order

• Provide customer support

• Keep the required business and tax records,

• Resolve disputes

• Meet legal obligations

11. Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to your data

• Request correction of inaccurate data

• Request the deletion of your data

• object to certain uses of your data

• Withdraw consent for marketing

• Request a copy of your data in some circumstances

To make a privacy-related request, please contact us using the details below.

12. Data Security

We take reasonable steps to protect your personal information. However, no online system is completely secure, and we cannot guarantee absolute security.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites.

14. Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements. Any updates will be posted on this page with the revised date.

16. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Email: info@giftedbox.co.uk

Address: 32 Ugie Road, Peterhead, Scotland, AB42 1NA