FAQ

How long does dispatch take?

Most orders are dispatched within 1–4 working days. As many of our items are personalised and made to order, dispatch times can vary slightly during busy periods.

How long does delivery take?

We offer the following UK delivery options:

• Tracked 48: estimated delivery in 2–4 working days

• Tracked 24: estimated delivery in 1–2 working days

Delivery times begin from the date your order is dispatched, not the date the order is placed.

Do you offer international delivery?

Yes, we offer international delivery to selected countries. Delivery times vary depending on location. Please note that any customs charges, import duties or local taxes are the responsibility of the customer unless otherwise stated.

Are your items personalised?

Yes, many of our products are personalised and made especially to order. Please make sure all names, dates, spellings and wording are entered correctly before placing your order.

Can I return a personalised item?

Because personalised items are made especially for you, we do not accept returns or exchanges unless the item is faulty, damaged or incorrect.

Can I return a non-personalised item?

Yes, non-personalised items may be returned within 14 days of delivery, provided they are unused and in their original condition. Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

What should I do if my order arrives damaged or incorrect?

Please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will review it and work with you to resolve the problem as quickly as possible.

Can I cancel my order?

If your order is for a personalised item, we may not be able to cancel it once work has started. Please contact us as soon as possible after placing your order, and we will do our best to help.

Do you accept custom orders?

If you have a special request, please get in touch and we will let you know if we can help.

How do I contact you?

You can contact us by email at info@giftedbox.co.uk and we will be happy to help with any questions about orders, personalisation or delivery.